Order
Can I change or cancel my orders?
Yes, you can. Please send your request to hello@toutjewellery.co.uk
Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.
How do I pay for my order?
Customers can make purchases either via PayPal, debit or credit card payments, Apple Pay - all fast and secure online payment gateways, which accept all major debit and credit cards.
When would I be charged for my order?
All payments will be taken on completion of order, please allow 3-5 days for the payment to show in your bank account. This depends on your payment provider.
Delivery
Do you ship internationally?
Yes, we are proud to say that we ship worldwide!
Do you offer free shipping?
Yes, we do.
We offer Free UK Shipping for orders £40+ and Free International Shipping for orders over £100.
What do I do if my order hasn't arrived yet?
Once we have dispatched the order, you will receive a shipping confirmation. If you haven't received your order within specified time of delivery requested please e-mail hello@toutjewellery.co.uk
You must notify us by email at our contact address of the problem within 14 days of the date on which you ordered the goods.
Can I track my parcel?
Once your order has been dispatched, you will receive confirmation from us including any relevant reference number to your nominated email address.
You can track your order on the Royal Mail website, using the reference number in the dispatch confirmation email.
Email updates on your delivery may also be sent to you by Royal Mail directly.
Will I be charged for customs if I'm outside the UK?
International customers (outside the UK) are responsible for paying any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.
Please check full delivery policy here.
Exchange & Returns
How can I raise an exchange or return?
If you would like to exchange or return an item please email within 14 days of delivery. The item must be returned in full, unworn and in the original packaging.
Please note the following items CANNOT be returned or exchanged:
- Earrings - due to hygiene reasons
- Items sold as part of a set (unless whole set is returned - not including earrings)
Are returns or exchanges free?
As a small business we do not currently offer free returns or exchanges, and any original postage costs are not refunded except for quality problems or wrong items received. If for whatever reason the postal service or courier returns the order to us as they could not complete the delivery, the customer will be responsible for repeat delivery charges.
How can I return my order?
All returns are at the cost of the customer for change of mind.
We recommend you always use tracked service when returning items to us through the post. We can't accept responsibility for any items lost or stolen during return postage.
When will I receive my refund or exchange?
Items for return and exchange will be checked for wear when received and then a refund will be issued or exchange organised within 5 working days.
Refunds will always be processed to the original payment method. Once a refund or exchange has been processed you will receive an email to confirm.
Please check full exchange & return policy here.
Product
What materials are your jewllery made of?
Our jewellery collection is thoughtfully curated with a diverse range of materials including plated brass, stainless steel, and sterling silver. Each piece is meticulously crafted to cater to various styles and preferences, ensuring there's something for everyone in our selection.
Will the jewellery make my skin green?
The green discolouration often seen with certain jewellery is typically attributed to alloys containing nickel and copper. Rest assured, our jewellery is crafted to prevent any such discolouration, ensuring it will not leave your skin green.
Will the gold plated jewellery tarnish?
Proper care and maintenance can help minimize tarnishing and prolong the life of your gold plated jewellery. It's important to avoid exposing gold plated jewellery to harsh chemicals, such as perfume and cleaning products. Additionally, storing your gold plated jewellery in a cool, dry place away from sunlight and humidity, and gently cleaning it with a soft cloth after each wear can help prevent tarnishing.
Is there a warranty for breakages?
Our items are covered by 1 year warranty for breakages. Please understand that this warranty does not extend to general wear and tear or product loss.
Please check full material & care page here.
More questions? email us at hello@toutjewellery.co.uk