Yes, you can. Please send your request to hello@toutjewellery.co.uk

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.

To modify your contact information or shipping address after placing your order, please email us at hello@toutjewellery.co.uk as soon as possible.

Customers can make purchases either via PayPal, debit or credit card payments, Apple Pay - all fast and secure online payment gateways, which accept all major debit and credit cards.

Dispatch Time: Typically 1-2 business days

UK:

• Tracked 48: 3-5 business days after dispatch
• Tracked 24:1-2 business days after dispatch

International:

Standard Tracked: Typically 7-10 business days after dispatch (delivery times may vary by country and can take up to 4 weeks)

Please note that delays with Royal Mail may occasionally occur. The timeframes above are intended as guidelines.

Once your order has been dispatched, you will receive confirmation from us including any relevant reference number to your nominated email address.

You can track your order on the Royal Mail website, using the reference number in the dispatch confirmation email.

Email updates on your delivery may also be sent to you by Royal Mail directly.

Once we have dispatched the order, you will receive a shipping confirmation. If you haven't received your order within specified time of delivery requested please e-mail us at hello@toutjewellery.co.uk

You must notify us by email at our contact address of the problem within 14 days of the date on which you ordered the goods.

If you would like to return an item please email within 14 days of delivery. The item must be returned in full, unworn and in the original packaging.

Please note the following items CANNOT be returned:

• Piercing earrings - due to hygiene reasons
• Items sold as part of a set (unless whole set is returned - not including earrings)
• All sale items purchased

Please send us an email to let us know what you want to return or exchange. To be eligible for a return:

• Return postage costs are not covered, and any original postage costs are not refunded except for quality problems or wrong items received.  If for whatever reason the postal service or courier returns the order to us as they could not complete the delivery, the customer will be responsible for repeat delivery charges.
• We can't accept responsibility for any items lost or stolen during return postage. We recommend you always use tracked service when returning items to us through the post. 
• Items must be returned in the condition in which they were received, we cannot accept returns of items that have been damaged through misuse, accident, or normal wear and tear.

We use a variety of high-quality materials in our jewelry collections, including 18K gold-plated and sterling silver pieces. Our gemstones and pearls are naturally sourced.

Our gold-plated jewellery is designed for durability—it won’t wear off with water exposure or lose its colour. However, like any product, slight fading may occur over time, and frequent contact with water can accelerate this process.