If you would like to exchange or return an item please email within 14 days of delivery. The item must be returned in full, unworn and in the original packaging.

Please note the following items CANNOT be returned or exchanged:

• Earrings - due to hygiene reasons
• Items sold as part of a set (unless whole set is returned - not including earrings)

• Return postage costs are not covered, and any original postage costs are not refunded except for quality problems or wrong items received.  If for whatever reason the postal service or courier returns the order to us as they could not complete the delivery, the customer will be responsible for repeat delivery charges.
• We can't accept responsibility for any items lost or stolen during return postage. We recommend you always use tracked service when returning items to us through the post. 
• Items must be returned in the condition in which they were received, we cannot accept returns of items that have been damaged through misuse, accident, or normal wear and tear.
•  All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return. 

Items for return and exchange will be checked for wear when received and then a refund will be issued or exchange organised within 5 working days.

Refunds will always be processed to the original payment method. Once a refund or exchange has been processed you will receive an email to confirm.

All eligible items must meet the following requirements to be eligible for a return: Unworn with no signs of wear or damage and in the original condition and packaging.

If you have any questions, please email us at hello@toutjewellery.co.uk where we will be delighted to assist.